Bhojo — Refund and Cancellation Policy

Updated 10 October 2026

This policy covers payments made online by UPI through Bhojo (processed by Razorpay and received by Bhojo's operator, LOLAKAPURI SUSHANTH VARMA SARA). If you paid the kitchen directly (cash or the kitchen's own UPI), the kitchen refunds you directly; contact us and we will help.

Cancelling an order - Before the kitchen accepts it: cancel in the app. Full refund. - After the kitchen accepts it: the kitchen may already be cooking, so you can cancel only if the kitchen agrees. If it agrees, full refund. - If the kitchen declines or cancels your order, or does not hand it over: full refund, started by Bhojo.

Problems with an order If an item is missing, wrong, spoiled or not as described, tell us within 24 hours of handover (from the order in the app, or at hello@bhairavi.app), with a photo if possible. After checking with the kitchen we refund the affected items in full or in part. Food handed over as ordered cannot be returned.

How and when refunds are paid - Refunds go back to the same UPI account you paid from, through Razorpay. - We start the refund within 2 working days of the cancellation or approval. - Your bank usually credits it within 5 to 7 working days after that. - Refunds are free of charge.

Contact hello@bhairavi.app or +91 90326 17192. Include your order number.

Bhojo is operated by LOLAKAPURI SUSHANTH VARMA SARA (individual, Hyderabad, Telangana, India), publisher Bhairavi.app. Email hello@bhairavi.app · Phone/WhatsApp +91 90326 17192 Policies: Terms of use · Refund and Cancellation · Shipping and Delivery · Privacy · Contact (all linked from bhojo.app)